LiveZilla Mobile Wishlist

It's a long way until all known features of our Windows Client have been ported to the mobile environment. In order to prioritize, we need YOU!

Please make a wish:

- What features do you miss most?
- What's essential for you?
- What's not working as it should?
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2 votes Vote

Auto-close chat if the user does not reply within X minutes

If there is no reply from the user within 5 minutes, send him a message warning about it and then close the conversation.
Andresa, 16.11.2017, 13:33
0 comments
2 votes Vote

Option to distribute chat by group

Option to distribute chat to one operator (load-balance) or all operators by group and not a global setting.
Renato Martins, 08.01.2018, 13:47
0 comments
2 votes Vote

name of visitor starting chat

when a visitor is requesting a chat ask for name and have option for company name as well. its a bit silly asking the visitors name after joining a chat
MrRoger, 05.02.2018, 23:16
0 comments
2 votes Vote

Satisfaction survey on ticket X days after closed.

QuentinT, 28.06.2018, 14:26
0 comments
2 votes Vote

Preserve filters after expiration, add filter pruning option

When going back in to check on filters we created a few weeks ago (intending to extend them), we noticed they were all gone. How we think it "should" work... 1. Add "status" column for filters (adjust queries accordingly) 2. Add "Settings >...
Robert, 08.08.2018, 18:31
0 comments
2 votes Vote

info@adultfunspot.com

When using the text-only link to open a standalone "/chat.php" window, the "info box" panels display off-screen when hovering the icon (see function "lz_chat_show_info_box"). Should detect viewport and position panels same way as overlay widget...
Robert Mullaney, 13.09.2018, 01:57
1 comment
2 votes Vote

Configure Ticket Priority

Ich denke es ist zu wenig zwischen 6 Priorisierungstatus wählen zu können um die Tickets entsprechend zu priorisieren. Wenn die Prioritäten konfigurierbar wären, so wäre es möglich das sich jeder Benutzer seine eigenen Zustände...
Torben Magnussen, 11.10.2018, 06:44
0 comments
2 votes Vote

Windows App: Online count in system tray

Would like to see a visitor counter for the windows app tray icon. Would require additional icons (10 overall). No count (like current icon) when no active visitors. Then same icon overlaid with "1" to "9+" so you can see how many (if any) are...
Robert Mullaney, 07.11.2018, 16:03
1 comment
1 vote Vote

we would like to make reports chats weekly

all chats forwarding
SEVİM, 14.03.2016, 13:12
0 comments
1 vote Vote

Forwarding Messages - Address book or Outlook link to contacts and TicketID

I would suggest to implement a address book or better a link to the company outlook. Also once a tickets is forwarded the TicketID should be added to the email automatically. Reason: we do forward incoming message / tickets via the button...
Hugo, 04.08.2016, 08:23
0 comments
1 vote Vote

auto away when all devices are offline

Set auto-away when phone is disconnected from internet. You should add a cron script to check if all devices are disconnected, then set away.
Evident, 08.08.2016, 08:50
0 comments
1 vote Vote

Addressbook integration

Today, eMails, when creating a new Ticket as example hast to be inserted manually. It would be great if you implement a editable, selflearning addressbook or even the possibility to store and load eMails from the Knowledgebase.
Bernd Albert, 04.12.2016, 17:42
0 comments
1 vote Vote

View report during day w/oo waiting end day report

Version 7 appears to prevent you from reviewing the days report until it is closed at the end of the day. Unable to view the report throughout the day to make adjustments and get critical site data.
mmcgee686, 24.01.2017, 14:52
0 comments
1 vote Vote

{ is not allowed in mysql password

While I tried to update from version 5 to version 7, I had a password with the { so the script showed an error. Maybe you can escape the password field.
Paul Zwagerman, 14.02.2017, 11:07
0 comments
1 vote Vote

Defining support levels for different users

Lets say you have basically for category of website visitors. For example 1 category are visitors (People just watching your website) 2-nd category are users (with account but not active) 3-rd category are customers (users with account that...
ismail, 25.02.2017, 09:38
0 comments
1 vote Vote

View all messages, comments and replies in individual ticket view

All messages, comments and replies should be displayed in main panel on individual ticket view. It is a hassle to use to 'history' panel.
Erick, 01.03.2017, 17:42
0 comments
1 vote Vote

recently used

before I was able to use recently used and recently composed.Saved time when repetative questions were asked. Need it back BADLY please.
1099 Pro, 07.03.2017, 22:20
0 comments
1 vote Vote

visitors table sort by page

visitors table sort by page
nima, 14.03.2017, 08:20
1 comment
1 vote Vote

Realtime knowledgebase search while visitor type

When customer asks a questions, it will be good to see possible answers from knowledgebase so we don't need to search them manually everytime. If it will be hard for server or database, then it should be optional. You can turn it on or of. Use...
Cop, 18.03.2017, 21:25
0 comments
1 vote Vote

Automatically "away" when some minutes inactive

Same auto status functionallity, Skype does have, if "operator" is not active on his PC.
Dirk, 06.04.2017, 08:28
1 comment
1 vote Vote

Link generator - Offsite chat box

It would be good for multi website users to be able to customize the images for the off site chat and ticket forms through the link generator. This is currently done in the server config so the logo can only be for one Website.
David Mitchell, 06.04.2017, 19:05
0 comments
1 vote Vote

Reporting incorrect

Since upgrading to version 7.x the reporting seems miles away from the truth. I have been on the chat all day and have taken in excess of 20+ chats... The report states that as a whole we have take 3?? Please advise how this can fixed. We rely...
David Mitchell, 02.05.2017, 14:53
0 comments
1 vote Vote

add a little help to Wiedervorlage and a button to

If I want to see a ticket again after awhile you have some functionality, but ut us not self explanatory. But there ist plenty of space to add a little explanation .
Guido Hornig, 26.05.2017, 17:30
0 comments
1 vote Vote

Open Chat transcripts from the feedback window

when you are reviewing the feedbacks, it would be great if you could double click on the chat ID to review the chat transcript. Thank you
Dayana, 31.05.2017, 14:29
0 comments
1 vote Vote

Show Visitor's Computer Device after chat closes

Whilst the chat is active, you can see vistor's device data. I cannot find this data to refer to when chat is concluded though.
dav, 15.06.2017, 14:03
0 comments
1 vote Vote

User portal for users

I would find it good if you give the users a possibility that these their tickets and / or chats again under their own login could see and answer. It should also be possible to upload data and create a new chat or ticket.
Christian Säum, 28.06.2017, 15:04
0 comments
1 vote Vote

add sql link error checks

suggest verifying db link is active/accessible via try/catch. errors are thrown during mysql server/service restarts. been spotting them in the log about once or twice a day. not sure what it looks like on the front end (eg: if a visitor sees the...
Robert Mullaney, 03.07.2017, 23:23
0 comments
1 vote Vote

Make Feedbacks visible for website visitors

It would be nice to make feedbacks visible for website visitors like google customer reviews
Sven Mitternacht, 07.07.2017, 12:40
0 comments
1 vote Vote

Create unavailable status

When you select this status, the chats in attendance and in the queue continue, but the user can no longer receive new chats
Eduardo, 07.08.2017, 19:15
0 comments
1 vote Vote

Please integrate a CRM

We want use LiveZilla more for a ticket system, than for a chat system. We use the integration of our customer adress (factory and user separat, but with interaction) and some user defined fields. so if a user e-Mail comes in, it should be...
Holger Hasenmüller, 02.10.2017, 13:39
0 comments

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