LiveZilla Mobile Wishlist

It's a long way until all known features of our Windows Client have been ported to the mobile environment. In order to prioritize, we need YOU!

Please make a wish:

- What features do you miss most?
- What's essential for you?
- What's not working as it should?
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livezillamobile
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1 vote Vote

Filter system to tickets

System of filters for tickets, triggered as triggers. add tags, or metadata to tickets, assign to setor and agents, depending of ticket content.
Luiz Carlos Szpikula Junior, 31.10.2017, 20:56
0 comments
1 vote Vote

Decline redirects

When a visitor declines a chat invite, the click event is not terminated and the "#" href sends them back to the home page since the page has a base tag specified in head (not uncommon). Please trap/kill the click event to prevent base the link...
Robert, 02.12.2017, 12:47
0 comments
1 vote Vote

how to change page direction?

Hi, It would be great if you clarify hot to change page direction becuase in Arabic and Persian Text are right to left. regard.
esmaeil, 03.01.2018, 21:00
0 comments
1 vote Vote

not opening or showing attachments or screenshots

Screen shots and attachments are being converted from PDF into an unknown source, that we unable to open
Alison Bentley, 17.01.2018, 09:40
0 comments
1 vote Vote

not opening or showing attachments or screenshots

Screen shots and attachments are being converted from PDF into an unknown source, that we unable to open
Alison Bentley, 17.01.2018, 09:41
0 comments
1 vote Vote

Overlay widget improvement

Option to increase inline Text, not just the size of the symbols Option to have the widget on the left of the screen and the chat to open to the right Option to choose where the widget appears on the screen (s) Option to select where the...
Nik , 26.01.2018, 10:52
0 comments
1 vote Vote

import contacts - import contacts via CSV or excel

We need the option to import our customer data including Name, adress, eMail, tel.-number and own field "club-no."
Katja von der Osten, 29.01.2018, 11:56
0 comments
1 vote Vote

desktop notification

You are able to switch on desktop notification, in case somebody sent a message.
Johannes, 31.01.2018, 12:52
0 comments
1 vote Vote

How to change font size

The new version layout, the font size to big, how can i resize the font.
liza, 12.02.2018, 03:26
0 comments
1 vote Vote

Custom CSS - Adding textarea for custom CSS

By adding a text flied for custom css code, everybody could change the UI.
Marc, 17.02.2018, 12:03
0 comments
1 vote Vote

Option for Enter to start a new Paragraph

The text box will not allow you hit "enter" to start a new paragraph. Rolling Text is quote annoying, and makes copying and pasting of information quite cumbersome. Please bring back the "Tab" & "Enter" option for paragraphs!
Kara, 23.02.2018, 19:28
1 comment
1 vote Vote

Paychat and voucher

I miss the chat-voucher from the old version...!!!
Frank Däbler, 04.03.2018, 10:20
0 comments
1 vote Vote

Show operator who closed the Ticket

We often have the problem, that nobdy knows who have closed the ticket. It would be great if the operator who have closed the ticket is shown at the ticket.
Marc, 03.04.2018, 10:29
0 comments
1 vote Vote

Chat Design Modern

The most thing I am missing since years on Livezilla is the modern designed Chat Window for customers. It is possible to change several things but it is still not up to date. Design from Kayako or Intercom are some nice samples where customer...
kingkong, 29.04.2018, 14:08
0 comments
1 vote Vote

Add support for canned (pre-defined) responses.

Luuk F., 21.05.2018, 20:33
0 comments
1 vote Vote

Be able to transfer chats to away users.

I would like to be able to transfer a chat to an away user not just a available user.
jason, 24.05.2018, 17:25
0 comments
1 vote Vote

Forward Chat to Group with Load Balanced

Hi, The forwarding functionality should allow forwarding Chat to a department without having to select the destination operator, so that the chat is assigned in a balanced way to a single operator of the target group automatically. The...
julissa, 20.06.2018, 15:15
0 comments
1 vote Vote

Make chat archive devided like Tickets

The *Tickets* is divided to (open&progress & ....) and you have the choice to browse (open or closed or ..) only , however *chat archive* isn`t divided , and all chats (open - missed - ,... ) are together k and I can`t Browse only (opened Chats or...
Reham, 29.06.2018, 08:27
0 comments
1 vote Vote

default editor

When an operator creates a ticket internally, it would be nice for the Editor box to default to the operator's name.
Terry Murphy, 10.07.2018, 14:51
0 comments
1 vote Vote

Kindly make available a log out option on the chat

A log out option should be made available on the chat after use
Bunmi, 18.07.2018, 08:11
1 comment
1 vote Vote

Show HTML by default in ticket preview pane

On the ticket list screen, the preview pane defaults to text and so its not easy to tell at a glance what the content of each ticket is without opening it. Defaulting the view to HTML would fix this.
John King, 20.07.2018, 19:20
0 comments
1 vote Vote

Set interface language independent of browser or OS

I don't want to change my browser or operating system language just because i want an application in english. This seems to be the only way if I am in one country but want a different backend language....
customer, 02.08.2018, 06:15
0 comments
1 vote Vote

Send notification on new ticket created by agent

Our support agents create tickets when customers call us. We would like to send a ticket notification to the customer when the ticket is created. Like the ticket auto responder.
Chris, 22.08.2018, 09:49
0 comments
1 vote Vote

HTML5 Input Fields

Location: Server Configuration > Input Fields > Custom > Input Type Input Types: number, date, time, datetime-local, etc. All of which degrade gracefully to text on systems that do not support the new types. Would be nice to have "required"...
Robert Mullaney, 13.10.2018, 13:54
0 comments
1 vote Vote

Add notes to tickets

To be able to add private notes to tickets that the customer cannot see but the internal staff (operators) can.
Kenneth Watt, 22.10.2018, 15:05
0 comments
1 vote Vote

Use the mobile app and destop in parallel

Concurrent use of the mobile app and windows app so that I don't loose customers when I need to go to the bathroom or prepare something to eat without carrying my laptop with me, like all other chat software allows.
Vebsystems, 21.11.2018, 20:27
0 comments
1 vote Vote

Only allow to chat with members of the same group

not allow to chat with members of all the group
apollo11mis, 10.01.2019, 05:30
0 comments
1 vote Vote

Emoji

Add an option to insert emojis.
martin, 26.01.2019, 19:32
0 comments
1 vote Vote

Vote it up!!

lets go
tom, 28.01.2019, 09:34
0 comments
1 vote Vote

Resize the window to a smaller size

LiveZilla takes up a lot of space, i'd be nice to have a smaller window, hiding the side bar and just show active chats (Or divide the side bar and chat window into 2 to save space).
Liam, 30.01.2019, 14:44
0 comments

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