LiveZilla Mobile Wishlist

It's a long way until all known features of our Windows Client have been ported to the mobile environment. In order to prioritize, we need YOU!

Please make a wish:

- What features do you miss most?
- What's essential for you?
- What's not working as it should?
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forneça algumas informações nates de (ERRO)Nates

ERRO DE ESCRITA Iniciar Chat Bem vindo ao nosso Atendimento Online! Para nos ajudar a te atender melhor, por favor forneça algumas informações nates de iniciar um chat com um Atendente.( Erro onde se lê nates o correto é antes) favor corrigir
REGINALDO MARIANO DA SILVA REGINALDO MARIANO, 21.01.2016, 11:02
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This action cannot be performed outside of opening

I have almost 30 operators in my server.I have given same permissions for each one of them.There is no "opening hours" set for any of the groups.But web app and android behave diffrently for some operators.For some operators when they try to...
Jorge, 16.02.2016, 21:35
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Set tickets status to closed on group level

Actually, there is only one available setting via the server configuration to set tickets to status closed when sending a reply. It would be good to have this function available on group level.
Hugo, 29.06.2016, 12:27
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Ticket due time on group level

Actually, there is only available setup on server configuration level to setup ticket due times. It would be good to have this functionality on group level.
Hugo, 29.06.2016, 12:29
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Azure AD Implementation (Single-Sign-On)

There should be an add-on to implement a single sign-on with azure-ad including the pull of all data like Picture, email, Password, Groups, permissions, ....
Michael Lenz, 29.12.2016, 08:11
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load knowledgebase text in tickets

Instead of a link to kb just include the text in email.
alex, 10.01.2017, 10:27
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sort visitor table by a column

sort visitor table by a column
nima, 13.03.2017, 11:20
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On-Site Chat Overlay Widget V2

today i see update for version 7.0.3.0 and i got problem with Widget it not showing in site what is this problem? this is our company https://elfnon.com/
c0derman, 19.04.2017, 12:08
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Integration with SMS Providers

allow the software to integrate with SMS providers like TelAPI, ClickATel, Proovl, ExpertTexting.
Matias, 19.04.2017, 21:20
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On-Site Chat Overlay Scrolling with Android

On-Site Chat Overlay is not permanent shown with my Android phone (S7 Edge), if I scroll down the On-Site Chat Overlay is loading again (takes 1 sec. but it is not looking professional, it is not scrolling with!!! the page)
Stefan, 22.05.2017, 22:33
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visitors can leave a message when operators are online (Not Work)

Error only popup window.
LUCINEY DE MAGALHAES CUNHA, 25.05.2017, 21:27
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sort visitor table by page

sort visitor table by page thanks, nima
nima, 06.06.2017, 12:12
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Profiles for customers

Instead of making a bunch of random tickets why not tie them to user profiles instead of just names. When I search "John Doe" I don't want to see the tickets for every single "John Doe", just the "John Doe" with the phone number 1234568239 and...
Evan , 07.06.2017, 02:14
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disable knowledge base

Not sure if I am just overlooking it, but we don't want to use the KB feature and cannot figure out where to turn it off :(
Robert Mullaney, 14.06.2017, 02:15
1 comment
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Visitor Tracking

This is a very important feature I used to have in a previous Livechat solution, now no longer supported. Basically, the facility was made up of 2 parts. The first part, gave a running list, in date order, of all visitors to the website, with the...
thpweb, 14.06.2017, 10:16
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field for a contact number

amberlynn, 16.06.2017, 15:25
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Android App Improvements - Show Referrer and audio notifications

I've only just started using the android app (I usually use the desktop client), so apologies if this functionality already exists somewhere, but it would be nice if - - when looking at a visitor's details, the referring website is shown. I...
devilman, 26.06.2017, 15:17
1 comment
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more social media services or custom option

We have more social media accounts than are currently supported by "on-site chat > services > social media". The main ones missing are pinterest and instagram. We would like (a) those added or (b) be able to add "custom" social media links. The...
Robert Mullaney, 03.07.2017, 23:39
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integration with mediawiki

My company uses LiveZilla for helpdesk chat. We have the unlimited package that allows us to set up multiple tenants. We are working on upgrading to the latest version now so we can implement LDAP. We have a mature knowledge base with...
Larry Sell, 28.08.2017, 22:24
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import knowledgebase via csv file

We already have a knowledgebase via WHMCS. The ability to import content into the livezilla knowledgebase would be huge
Gloria Grayson, 08.08.2017, 00:32
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In Mac version visitor come online without sound

In the Mac OS X version I am using when visitor come online it don't play any sound, never play a sound
Luciano Corrêa, 05.09.2017, 21:56
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seo@smartunit.co.uk

I need What's up chat button.
Marius Anton, 25.09.2017, 16:27
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Facebook messenger integration.

Facebook messenger integration.
Marius Anton, 25.09.2017, 16:28
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Group Administrator

Have a Group Admin option alongside the Member option under User Management. This would be checkable by a Server Admin. This would give the Group Admin the ability to access to Operator Priority, 'Edit' Language (but not New/Remove/Default) to...
chrismewes, 06.10.2017, 12:37
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track the foward mail

in the ticket history i need to see the forwards mail
francesco, 07.11.2017, 10:18
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livezilla making a noise on my mobile when clients

On my desktop I hear a sound when a client wants to chat with us but when outdoor and Livezilla on my mobile no sound whatsoever is heard and chats stay unanswerred due to that. What is wrong on my mobile phone? Samsung S7 Edge. Clients do not get...
Fulco Wolf, 05.12.2017, 12:13
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Missing chars in ticket creation from email

When we import and create a ticket from an email, there are missing some specific characters in the subject. Email subject what is sent: Start aéaÉaáaÁaűaŰ aőaŐaúaÚa aöaÖaüaÜaóaÓa aíaÍa 2 End and the result in Livezilla...
Norbert Csipai, 15.12.2017, 16:49
1 comment
0 votes Vote

client profiles

When a ticket is created the system should store the clients info. And we should be able to self populate that information. Also... the ticket creation options should be more customizable.. we should be able to remove the defaults and make all...
Josh, 23.01.2018, 19:05
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botchats

I want to use botchats, so when the users comes he answer some questions from bot and then apply or do something on the site.....why bots are not implemented yet?
bobo, 19.02.2018, 07:51
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Drag and Drop Configuration for Chat Bots

Easy Drag and Drop Configuration for Chat Bots without any programming skills.
C.Clever, 10.03.2018, 10:41
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