LiveZilla Mobile Wishlist All the ideas and discussions
16 votes Vote

Notify every now and then user by email

We do have users not using livezilla on a daily base but every now and then there are tickets which have to be answered by defined users. Actually these users won’t get any notice on assigned tickets. Therefore, it would be good to have the functionality to send notifications via email once a ticket is assigned to a operator. These notifications have to be managed on userlevel. Process: a new tickets arrives, a dispatcher assigns a specific operator and this operator gets an email informing about the new ticket. A link is in the email, once pressed the livezilla web client opens, username is prefilled and password has to be entered and bring the user directly to the ticket detail overview. This would be excellent.

Hugo , 29.06.2016, 07:59
Idea status: under consideration


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