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Forwarding Messages - Address book or Outlook link to contacts and TicketID

I would suggest to implement a address book or better a link to the company outlook. Also once a tickets is forwarded the TicketID should be added to the email automatically.

Reason: we do forward incoming message / tickets via the button "forward" to other users in our global acting company. All email-addresses have to be inserted manually. It would be great to have some sort of self learning address book like thunderbird or even better a link to the company outlook. Also the ticketID should be added automatically to assign answers automatically to the forwarded ticket in livezilla.

Hugo , 04.08.2016, 08:23
Idea status: under consideration

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