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livezilla making a noise on my mobile when clients

On my desktop I hear a sound when a client wants to chat with us but when outdoor and Livezilla on my mobile no sound whatsoever is heard and chats stay unanswerred due to that. What is wrong on my mobile phone? Samsung S7 Edge. Clients do not get an answer which is not my intention using LiveZilla.

Fulco Wolf , 05.12.2017, 12:13
Idea status: under consideration

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